Professional Services Manager (40% travel)
Overview:
You have developed your talent within professional services, technical account management, product support or sales engineering role.
Responsibilities:
Support Sales in communicating value proposition.
Conduct product presentations, demonstrating how a product meets client needs.
Provide client technical account management and product education.
Design and implement custom technology solutions to satisfy client or partner requirements
On-boarding of new clients and guiding them through the implementation process- working closely with Engineering and Operations in the process.
Accurately represent client feature and service requests internally – act as strong liaison with other members of the Sales, Product, Engineering and Operations teams.
Create and maintain training, learning, and skill enhancement processes.
Develop new business opportunities within the accounts by identifying client needs and translate them into business cases for the Product Development team.
Gather and interpret customer requirements to define new customer requests and communicate to Product/Engineering.
Act as the subject matter expert to clients and prospects.
Requirements:
BA/BS in Engineering, Mathematics, Computer Science, or any analytical/ quantitative discipline.
A minimum of 4+ years of experience in business process, business analysis, financial analysis, sales engineering or operation programs.
A thorough understanding of the digital media ecosystem, ad operations, yield optimization platforms, ad serving platforms, and analytics.
Strong organizational, project management skills and capacity to articulate technological approaches.
Ability to manage projects across functional resources.
Ability to work collaboratively in a global, virtual environment.
Experience analyzing data to generate clear proposals and presentations.
Demonstrated ability to understand business issues, apply solutions to solve the issues and define the resulting value proposition with a strong customer focus.
Familiarity with scripting languages (Perl, PHP, JavaScript a big plus, etc.) and database management systems (MySQL, Postgres, Oracle, etc.)
Must be able to travel 40-60% of the time (frequent day trips, semi-regular overnights and international travel will be required)
